Covid-19 Delivery Updates

Covid-19 Updates

Updated 11th March, 2021.

We are back up and running to our usual trading terms. We have changed couriers to DHL, and hope to see a much quicker & more reliable service in our shipping times.

All orders being placed before 11am AEDT (Melbourne time) are being processed same day, while orders placed after or on public holidays & weekends are shipping next business day. 

Covid-19 Returns Policy Update:

We understand that while there are limited planes and handling with the mail system at present, that receiving and sending back your purchase for exchange or refund is not likely to happen within our usual 14 day period. 

You now have up to 60 days to send your order back, as international mail delayed.

If you'd like specific assistance with your location please reach out to support@katthelabel.com and we can help.

Take care everyone,

Kat the Label team

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