Shipping + Handling
Holiday Shipping times:
Please note, while we endeavour to get your parcel out as soon as possible, over the Holiday Period (November 20-January 10) there may be slight delays in processing and shipping times.
International shipping is free for all orders over $60 USD, otherwise a $9 USD shipping fee is added at checkout.
Each international parcel is sent with Australia Post, and delivered with USPS or Canada Post.
The time it takes for parcels to arrive can vary depend on your location. Usually it will take from 5-12 working days for standard post, and 2-4 days for express post.
Express post is sent with Australia Post express, and will require a signature on delivery.
Express Post is $30.
* These are DHL Express & USPS delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped, not necessarily the date of the order. All orders are shipped the same day that are made before 1pm (Brisbane, Australia Time) Monday to Friday. Orders made after 1pm will be shipped the next working day.
The customer will be responsible for any customs or import charges.
Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems. If an order is returned to us for an incorrect shipping address, the re-posting fee is $20 to cover the return shipping we are charged as well as the cost to resend, thank you for your understanding.