We ship from the USA!

All orders are shipped direct from our Nashville warehouse. All USA orders over $50 are shipped with 3-day express shipping*. 

Cost Delivery Time
USA Express
FREE over $50

$8 USD

DHL
2-3 Business days from dispatch

Canada

FREE express over $200 USD

$15 USD

UPS
2-3 Business days from dispatch
South America

FREE over $150 USD

$20 USD

Ascendia

7-15 Business days from dispatch

Europe / UK

FREE express over $200 USD

$25 USD

UPS

2-3 Business days from dispatch

 

*These are delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped.

Please note, during peak seasons and sale periods, our pick pack time may be affected due to an influx of orders. Please expect your tracking within 24-48 hours from order placement. 

USA:

All orders to the US are shipped from our US based warehouse in Nashville.

Orders over $50 ship FREE express with DHL from our US warehouse. 

Orders under $50 are $5 regular mail with DHL, or $8 express with DHL. 

Sometimes it can take 48 hours for tracking details to be updated, so we appreciate your patience.

If you think there is an issue with your parcel or tracking is unusual, please get in touch for assistance support@katthelabel.com

Canada:

Orders are shipped express from our US based warehouse in Nashville via UPS.

Express delivery to Canada is free for orders over $200 USD, or $15 if under $200. 

We only offer express to Canada, with orders delivered 2-3 business days once dispatched. 

Duties+taxes are applicable for this order as per Canada customs

If you think there is an issue with your parcel or tracking is unusual, please get in touch for assistance support@katthelabel.com

Europe:

Orders to Europe are shipped express from our US based warehouse in Nashville via UPS.

Express delivery is free on orders over $200, or $25 if under. All prices are in USD.

Customs, Duties and Taxes will be estimated at checkout and charged before items are shipped, delivering to the shipping address once order payment has been made.

No further charges will be applied once the order has been paid and product has shipped if you are based within the EU. If you are from Norway, Ireland or Switzerland, taxes and duties are not charged by Kat the Label and you will need to pay upon importing. 

If you receive an invoice for tax or duty that you believe to be incorrect, please contact us prior to making payment to avoid out of pocket costs.

United Kingdom:

Orders to the UK are shipped express from our US based warehouse in Nashville via UPS. 

Express delivery is free on orders over $200, or $25 if under. All prices are in USD.

You will be charged VAT upon checking out with Kat the Label, so you do not need to pay this upon importing. 

If you receive an invoice for VAT that you believe to be incorrect, please contact us prior to making payment to avoid out of pocket costs.

South America:

Orders to SA are shipped from our US based warehouse in Nashville via Asendia.

Delivery is free on orders over $150, or $20 if under. All prices are in USD.  

Address Changes

Please check and double check your address is correct before you place our order. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems.

We cannot make changes to orders once placed.

Labels are created automatically once the order is placed so we are unable to change these once manifested.

Dispatch

Our support team is based in Australia, so please note all orders will be shipped the same day that are made before 11am Nashville time from Monday to Friday. Orders made after 11am, will be shipped the next working day. Customer support is on Melbourne, Australia time if you have reached out with an enquiry. These times may vary during peak season and sales periods.

Delivery & Order Costs

The delivery cost is a flat rate per order. All charges are in USD. If you are shopping from Canada or a country outside the US, the currency conversion will provide an estimate to your local currency.

The conversion provided estimates the charge in your local currency, however you will be charged in USD.

Order Tracking

You will be emailed a tracking number on dispatch. 

Thanks for shopping with Kat the Label. 

If you have a specific return enquiry, please contact us.

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