Cost	Delivery Time
USA Express	FREE SUNDAY SOCIETY over $50 $8 USD	DHL 2-3 Business days from dispatch
Canada	FREE express over $250 USD $ 30 CAD	UPS 2-3 Business days from dispatch
South America	FREE over $150 USD $20 USD	Ascendia 7-15 Business days from dispatch
Europe / UK	FREE express over $350 USD $75 USD	UPS 2-3 Business days from dispatch

 

*These are delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped.

Please note, during peak seasons and sale periods, our pick pack time may be affected due to an influx of orders. Please expect your tracking within 24-48 hours from order placement. 

USA:

All orders to the US are shipped from our US based warehouse in Los Angeles.

Orders over $50 ship FREE express with DHL from our US warehouse. 

Sometimes it can take 48 hours for tracking details to be updated, so we appreciate your patience.

If you think there is an issue with your parcel or tracking is unusual, please get in touch for assistance support@katthelabel.com

Canada:

Orders are shipped express from our US based warehouse in Los Angeles via UPS.

Express delivery to Canada is free for orders over $250 USD, or $30 CAD if under $250 USD. 

We only offer express to Canada, with orders delivered 2-3 business days once dispatched. 

Duties+taxes are applicable for this order as per Canada customs and are not included in your purchase price. 

If you think there is an issue with your parcel or tracking is unusual, please get in touch for assistance support@katthelabel.com

Europe:

Orders to Europe are shipped express from our US based warehouse in Los Angeles via UPS.

Express delivery is free on orders over $350, or $75 if under. All prices are in USD.

Customs, Duties and Taxes will be estimated at checkout and charged before items are shipped, delivering to the shipping address once order payment has been made.

No further charges will be applied once the order has been paid and product has shipped if you are based within the EU. If you are from Norway, Ireland or Switzerland, taxes and duties are not charged by Kat the Label and you will need to pay upon importing. 

If you receive an invoice for tax or duty that you believe to be incorrect, please contact us prior to making payment to avoid out of pocket costs.

United Kingdom:

Orders to the UK are shipped express from our US based warehouse in Los Angeles via UPS. 

Express delivery is free on orders over $350, or $75 if under. All prices are in USD.

You will be charged VAT upon checking out with Kat the Label, so you do not need to pay this upon importing. 

If you receive an invoice for VAT that you believe to be incorrect, please contact us prior to making payment to avoid out of pocket costs.

South America:

Orders to SA are shipped from our US based warehouse in Los Angeles via Asendia.

Delivery is free on orders over $150, or $20 if under. All prices are in USD.  

Address Changes

Our support team is based in Australia, so please note all orders will be shipped the same day that are made before 11am Los Angeles time from Monday to Friday. Orders made after 11am, will be shipped the next working day. Customer support is on Melbourne, Australia time if you have reached out with an enquiry. These times may vary during peak season and sales periods.

Delivery & Order Costs

The delivery cost is a flat rate per order. All charges are in USD. If you are shopping from Canada or a country outside the US, the currency conversion will provide an estimate to your local currency.

The conversion provided estimates the charge in your local currency, however you will be charged in USD.

Order Tracking

You will be emailed a tracking number on dispatch. 

Thanks for shopping with Kat the Label.