Terms & Conditions

Welcome to Kat the Label E-Boutique. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below.

 

Returns & Exchanges

If you change your mind you can request an exchange or return of your purchase for bralettes and bras only. We strictly do not accept exchange or refund on underwear bottoms due to Australian hygiene regulations.

We recommend returned goods are sent with a trackable and registered delivery service, as Kat the Label does not accept responsibility for items lost in transit. Items being returned postage is the cost of the customer.

Items must be in their original condition: unworn, unwashed, and free of damage and with all original tags attached.

Items must be returned within 21 days for International orders. Returns after this date cannot be accepted due to our turn over of new designs.

Kat the Label has the right to cancel and refund any sale due to a genuine error.

Please note that the Kat the Label returns policy does differ for our online store and third party stockists. Contact our customer service team online or the boutique directly for their return policy.

Sale, discounted items or items included in a flash sale or online promotion are valid for a store credit. We do not offer refunds for change of mind on sale and discounted items, or underwear for any reason.

Please note, items discounted at 60% or more of the original RRP are final sale and cannot be returned.

We do not provide price adjustments for prior purchases during Sale or Promotional Periods. We do not accept refunds for full price items when they are listed on sale.

For more information, see our Returns & Exchanges page.

 

Shipping & Delivery

Kat the Label ships merchandise using Australia Post, to be delivered by USPS or Canada Post.

Orders come with full tracking and may require a signature on delivery.

Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels, and recommend shipping to places of work or alternate address if there is no safe place to leave a parcel.

Orders requesting Express International Post are sent with DHL express. This is a flat rate of $30 USD added to your cart.

We will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.

Order with incorrect address will be returned to Australia, and will cause lengthy delays.

Orders placed on a weekend will be processed within 48 hours. We are unable to dispatch parcels over the weekend (we need time off too!).

Please note, during sale periods and times of seasonal offers, dispatch of orders and in turn delivery time may be delayed due to higher volumes. We aim to process all orders in a timely manner, but we ask for your patience in order processing.

If taxes and customs fees are not paid on arrival, we will be unable to refund the parcel once it has been returned to us. We are only able to provide a store credit once the parcel has been received.

Any delivery date or time specified by us is a best estimate only and Kat the Label will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. This can be due to public holidays, strikes or union action, weather delays and unforeseen circumstances during the delivery of your order.

Orders are subject to availability. Orders will be delivered between Monday - Friday 9 am - 5 pm, please note deliveries are not made on weekends.

We ship items from our warehouse in Australia, so please keep this in mind when waiting for your order.

For more information, see our Delivery page.