Welcome to Kat the Label E-Boutique. Please read through our terms and conditions carefully before placing your order. By visiting this website and/or placing an order you agree to be bound by the terms and conditions set out below.
Returns & Exchanges
If you change your mind you can request an exchange or return of your purchase for bralettes and bras only. We strictly do not accept exchange or refund on underwear bottoms due to Australian hygiene regulations.
We recommend returned goods are sent with a trackable and registered delivery service, as Kat the Label does not accept responsibility for items lost in transit. Items being returned postage is the cost of the customer.
Items must be in their original condition: unworn, unwashed, and free of damage and with all original tags attached.
Items must be returned within 30 days for International orders. Returns after this date cannot be accepted due to our turn over of new designs.
Kat the Label has the right to cancel and refund any sale due to a genuine error.
Please note that the Kat the Label returns policy does differ for our online store and third party stockists. Contact our customer service team online or the boutique directly for their return policy.
Sale, discounted items or items included in a flash sale or online promotion are valid for a store credit. We do not offer refunds for change of mind on sale and discounted items, or underwear for any reason.
Please note, items discounted at 50% or more of the original RRP are final sale and cannot be returned.
We do not provide price adjustments for prior purchases during Sale or Promotional Periods. We do not accept refunds for full price items when they are listed on sale.
For more information, see our Returns & Exchanges page.
Shipping & Delivery
Kat the Label ships merchandise using USPS to customers in the USA, and Asendia in partnership with your local courier for international orders.
Orders come with full tracking and may require a signature on delivery.
Please consider the security circumstances of your delivery address, as we cannot be held responsible for stolen parcels, and recommend shipping to places of work or alternate address if there is no safe place to leave a parcel.
We will not be held responsible for parcels that are redirected to a local post office for collection. Please ensure your delivery address is accurate, as we cannot be held responsible for a delayed parcel due to incorrect entry of details.
Orders with incorrect addresses will be returned to our Nashville warehouse will be charged a re-shipping fee. Please ensure your items are collected and labelled accurately to avoid delays & excess fees.
Orders placed on a weekend will be processed within 48 hours. We are unable to dispatch parcels over the weekend.
Please note, during sale periods and times of seasonal offers, dispatch of orders and in turn delivery time may be delayed due to higher volumes. We aim to process all orders in a timely manner, but we ask for your patience in order processing.
If you are purchasing internationally, please check customs tax and duty from our distribution country the USA, because we are not responsible for these fees on arrival, they are not included in your purchase.
If taxes and customs fees are not paid on arrival, we will be unable to refund the parcel once it has been returned to us. We are only able to provide a store credit once the parcel has been received.
Any delivery date or time specified by us is a best estimate only and Kat the Label will not be held liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery. This can be due to public holidays, strikes or union action, weather delays and unforeseen circumstances during the delivery of your order.
Orders are subject to availability. Orders will be delivered between Monday - Friday 9 am - 5 pm, please note deliveries are not made on weekends.
We ship items from our warehouse in Nashville USA, so please keep this in mind when waiting for your order.
For more information, see our Delivery page.