FAQ's

How do I shop Kat the Label? 

Our pieces are available to purchase online, through our website. To shop in store, check our Stockists tab for your closest store.

What's my size?

Our sizes come in xsmall, small, 2S, medium, large, xlarge or 2XL. You should use our 'find my fit calculator' and select the size most similar to your usual cup size and dress size.

For more extensive size details and international sizing, check our guide here.

What payment methods do you accept?

We use Shopify secure payment gateway for all safe and secure transactions. We accept PayPal, Visa, Mastercard, AfterPay, Apply Pay, Laybuy, ZipPay and many international cards. 

All pricing is in AUD once you reach checkout, but is converted to the most up to date exchange rate at the time of purchase. 

How can I track my order?

After purchasing, you'll receive a payment confirmation email. Once payment has been confirmed, the processing and shipping process will begin. Depending on your selected shipping method, a tracking number will be updated and emailed to your address. 

For more on shipping check out our shipping page.

How much is shipping?

Domestic: For more on shipping, check out the shipping tab.

International: For international shipping, please visit www.katthelabel.com 

Orders placed between Monday - Friday, prior to 11am, will begin processing that day. Products after this time will be shipped the next day, including express items.

Purchases made on Fridays after 11am, Saturdays or Sundays will not be sent until the following Monday (due to us needing a weekend too!).

Purchases made on public holidays will be sent the next following working day.

Note for the busy Holiday period: orders may incur a 2 day packing delay while we catch up on orders, please also allow for longer shipping time due to peak periods with our shipping partners. 

What's your returns and exchange policy?

We understand sometimes shopping online can be risky, which is why we have an easy and straightforward exchange and refund policy. 

While we hate for you to receive anything less than perfect, items which are faulty can be exchanged or refunded (considering garments have been cared for as per our care guide here.)

If your bra doesn't fit or you've simply had a change of mind, we're happy to exchange or refund you. Underwear cannot be refund or exchanged at any point due to Australian Health Regulations.

Items that have been worn with makeup or perfume present, or have missing tags, can not be exchanged or refunded. 

For more on our exchange and returns, please see more info here.

For refunds or exchanges, please email support@katthelabel.com and we'll gladly help you out.

Please note: Underwear bottoms cannot be exchanged or refunded due to health regulations, so please select your sizing carefully! See size guides here.

How do I care for my KTL products?

Our garments are delicate and intricate. Please read the care labels carefully before you remove them.

Garments must be cold hand washed only, with a gentle soap. Garments that have been washed incorrectly and are damaged cannot be refunded. 

Do not soak your garments too long, do not wash at a high heat and do not tumble dry. 

Dry flat in shade.

Store your garments in the Kat garment bag provided. They can also be gentle machine washed in cool in these bags.

For more on this, check out our care guide here.