FAQ's

What's my size?

Our sizes come in xsmall, small, medium or large. You should select the size most similar to your usual cup size and dress size. 

For more extensive size details, check our guide here.


What payment methods do you accept?

We use Shopify secure payment gateway for all safe and secure transactions. We accept PayPal, Visa, Mastercard and many international cards. 

All pricing is in USD. 


How can I track my order?

After purchasing, you'll receive a payment confirmation email. Once payment has been confirmed, the processing and shipping process will begin. Depending on your selected shipping method, a tracking number will be updated and emailed to your address. 

For more on shipping check out our shipping page.


How much is shipping?

 We now offer complimentary international shipping on all orders over $60, or flat rate of only $9 will be added at checkout for orders under that amount.

For shipping times check out our the shipping tab. 

You can always check our locations tab, there could be a lovely boutique near you with our pieces available. Shoppers are also advised to check out our listing on Revolve for quicker, cheaper US shipping. 

We also offer express international shipping for a flat rate of $30 USD. 


When will my order be shipped?

Orders placed between Monday - Friday, prior to 12pm, will begin processing that day. Products after this time may be shipped the next day, even if express is selected.

Purchases made on Fridays after 12pm, Saturdays or Sundays will not be sent until the following Monday (due to us needing a weekend too!).

Purchases made on public holidays will be sent the next following working day.

Australia has different public holidays to the US, so please keep this in mind when ordering.

Note for the busy Holiday period: orders may incur a 4 day packing delay while we catch up on orders, please also allow for longer shipping time due to peak periods with our shipping partners. 


What's your returns and exchange policy?

We understand sometimes shopping online can be risky, which is why we have an easy and straightforward exchange and refund policy. 

While we hate for you to receive anything less than perfect, items which are faulty can be exchanged or refunded (considering garments have been cared for as per our care guide here.)

If your bra doesn't fit or you've simply had a change of mind, we're happy to exchange or refund you. Underwear cannot be refund or exchanged at any point due to Australian Health Regulations so please select carefully. 

Items that have been worn with makeup or perfume present, or have missing tags, can not be exchanged or refunded. 

For more on our exchange and returns, please see more info here.

Please note that garments returned will be posted at the shoppers own expense. We will however cover the postage re sending the new garment back to you.

For refunds or exchanges, please email contact@katthelabel.com and we'll gladly help you out!

Please note: Underwear bottoms cannot be exchanged or refunded due to health regulations, so please select your sizing carefully! See size guides here.


How do I care for my KAT products?

Kat intimates are delicate and intricate. Please read the care labels carefully before you remove them.

Garments must be cold hand washed only, with a gentle soap. Garments that have been washed incorrectly and are damaged cannot be refunded. 

Do not soak your garments too long, do not wash at a high heat and do not tumble dry. 

Dry flat in shade.

Store your garments in the Kat garment bag provided. They can also be gentle machine washed in cool in these bags if they do not have embellishments such as glitter or beading. These styles must be hand washed. 

For more on this, check out our care guide here.


Can I order KAT as a gift?

Of course! Shoot me an email after you purchase and we will make sure no receipt is included in the parcel. If the value of the gift is over $100, we can pack in one of our gift boxes.


Still haven't answered your question?

Send us an email at contact@katthelabel.com or in the form below and someone will get back to you in the next 24 business hours.

Please remember our team is based in Australia, so there is a time difference to the US. 

Happy shopping! x