Delivery

 

Cost Delivery Time
USA

$10 USD

FREE for orders over $75 USD

8-12 Business days from dispatch
Canada

$10 USD

FREE for orders over $75 USD

14-18 Business days from dispatch

Express Delivery

(currently suspended)

$25 USD flat rate 

3-5 Business days from dispatch

 

Please note the COVID-19 pandemic may cause delays to the below times, please check our page here for further information

*These are Aus Post Express & Aus Post delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped, not necessarily the date of the order.

Orders are shipped with DHL direct injection line. This is a reliable courier service & we're excited to offer on our website. You'll be able to monitor the progress of your parcel here

Direct Injection shipping works differently to usual couriers, where your items will be packed and mailed with DHL from Australia, and scanned into the DHL & USPS website once the parcel lands in the US.

This means you may not be able to track your order immediately, as the items are still in transit.

We allow 5 business days for tracking to be updated, but once it is it means your item is not far away!

Sometimes it can take a few days for tracking details to be updated, so we appreciate your patience. If you think there is an issue with your parcel or tracking is unusual, please get in touch for assistance support@katthelabel.com

Address Changes

Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems.

We cannot make changes to orders once placed.

If you have entered the wrong address or need to update an address, please email us immediately at support@katthelabel.com to see if we can amend. Labels are created automatically once the order is placed so we only have a small window to be able to make any changes. 

Please triple check your address before placing the order, as we are not responsible for missing parcels if we could not update address in time.  

Dispatch

All orders are shipped the same day that are made before 11am (Melbourne, Australia Time) Monday to Friday. Orders made after 11am will be shipped the next working day. 

Delivery & Order Costs

The delivery cost is a flat rate per order. All charges are in USD. If you are shopping from Canada, the currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in USD.

Order Tracking

You will be emailed a tracking number on dispatch. 

Customs Charges 

The customer will be responsible for any customs or import charges. Please check your governments import fees and taxing before placing orders with Kat the Label, as we do not cover these fees. 

Thanks for shopping with Kat the Label. 

If you have a specific return enquiry, please contact us.